POLICIES

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@khmetalcustoms.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@khmetalcustoms.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

SHIPPING POLICY

All orders are processed within 1-5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

KH METAL CUSTOMS offers free shipping on all domestic orders.

DISCLAIMER

Please carefully read the following disclaimer before purchasing our product with decorative sawblades. By purchasing and using our product, you acknowledge and agree to the terms and conditions outlined in this disclaimer.

1. Decorative Purpose:

Our product features sawblades for decorative purposes only and is not intended to be used as functional cutting tools. The sawblades are not designed, manufactured, or tested to perform cutting tasks or any other functional applications. Using them for such purposes may result in damage to the product and potential injury to the user.

2. Display and Handling:

The product should be displayed and handled with care. The decorative sawblades are securely attached to the product, but they are not intended to withstand excessive force, impact, or any attempts to use them as functional cutting tools. Rough handling or misuse of the product may cause the decorative sawblades to become loose, leading to potential hazards.

3. Keep Out of Reach:

Ensure that our product is kept out of reach of children and pets. The decorative sawblades may have sharp edges or points that could pose a risk of injury if mishandled or used improperly. Store the product in a safe and secure location to prevent accidental contact or misuse.

4. User Responsibility:

The user assumes full responsibility for the safe handling, display, and maintenance of the product. It is the user's duty to ensure that the product is used in a safe manner and in accordance with its intended decorative purpose. We cannot be held responsible for any accidents, injuries, or damages resulting from the misuse or improper handling of our product.

5. Limitation of Liability:

While we strive to provide a high-quality and safe product, we cannot guarantee its suitability for every display or the absence of defects. In no event shall our company be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our product, even if advised of the possibility of such damages.

By purchasing and using our product, you acknowledge that you have read, understood, and agreed to the above disclaimer. If you do not agree with any part of this disclaimer, refrain from using the product and contact our customer support for assistance.

info@khmetalcustoms.com

SHIPPING POLICY

All orders are processed within 1-5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

KH METAL CUSTOMS offers free shipping on all domestic orders.